Customer Services & Management

News and analysis on customer services and management for utilities and the international power and energy industry

Genus Power and NanoLock to develop cybersecurity solution for smart meters

NanoLock Security will partner with Genus Power to develop a new cybersecurity solution that protects smart metering infrastructure from cyberattacks, theft, and fraud.

Flexibility advanced in GB market by Western Power Distribution

GB network operator Western Power Distribution reports continuous short-term flexibility trades and partnership with Flexitricity in Electric Nation V2G trial.

Energy efficiency – the often ‘forgotten’ option in the energy transition

Energy efficiency measures need more investment and innovation to accelerate their implementation, DNV GL argues in its latest ‘Transition Faster’ report.
digital workplace

Troye helps customers build digital workplaces on AWS

Through its partnership with Citrix, Troye can now help customers build a digital workplace on Amazon Web Services (AWS).
gas market

Methane in Europe – new requirements for the energy sector

The EU’s new methane strategy will impose new reporting and leak detection requirements on energy sector players.

Energy data marketplace re.alto launched by Elia Group

The energy data exchange re.alto has been launched to accelerate digitalisation in Europe's energy sector.

Underground powerlines demonstrate benefits for Florida Power & Light

An underground powerlines pilot demonstrates improved supply reliability for Florida Power & Light (FPL) and its customers.

AI Solar Mapper for PV rooftop estimation in Europe

An AI solar mapper tool has been developed by Total and Google Cloud for estimating the energy potential of residential and business rooftops.
Enterprise Architecture

Enterprise architecture blueprint for utilities – part 1:

Greenbird explores the lessons learnt from a webinar on “Piecing together the Enterprise Architecture Puzzle for Utilities”.

IElectrix mobile storage demonstration goes live

The first IElectrix mobile storage system has been connected to the grid by E.ON in Friedland in north Germany.

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